- At warrantimall, integrity and unwavering commitment to customer service is our watchward. We would like to inform you that our shipping estimated timelines are business days and Saturday, only from Monday to Saturday.
- Orders made will be packaged from the time you place your order and will be picked up by delivery or logistic agents. Please note that all inquiries regarding shipping over the weekend will be answered because we offer 24 hours customer service
- All placed orders will be shipped to the shipping address provided in your invoice except there is a request for change of address.
- All pick up order users should note that delivery time starts from the day you place your order and receive the first SMS to pick up your order from our pickup station whereas door delivery starts from the day you place your order to the day one of our delivery agents makes a first attempt to deliver to you.
- All customers are responsible for knowing and following the laws of where they reside in. We strive to offer all of our customers the most reliable options for shipping.
DOES WARRANTIMALL DELIVERS OUTSIDE LAGOS ?
Yes, we deliver all across Nigeria. The vision to take over Africa market, a vision we are consistently and gradually working towards.
HOW MUCH ARE THE DELIVERY CHARGES ?
Delivery charges depend as delivery charges on each product differs. Our delivery charge varies between #350/$1 to #700/2$
WHAT IS THE ESTIMATED DELIVERY TIME ?
WarrantiMall offers a same day delivery policy on selected products and locations, while some deliveries take between one to five official days.
DOES WARRANTIMALL DELIVER INTERNATIONALLY ?
Yes, we offer delivery internationally. This made possible with our logistics partners.
CAN SOMEONE PICKUP MY PREPAID PACKAGE ON MY BEHALF ?
Yes. It would be ideal if you guarantee your delegate has your tracking number and ID card.
CAN I PICK UP MY ITEM AT THE PICKUP STATION MYSELF ?
Yes. No delivery charges will apply. We will notify you once the sellers deliver it at the selected pickup station. Order will be cancelled after 7days if there is any failure to pick your items at the proposed station.
HOW CAN MY ORDERS BE TRACKED ?
We will send you an updates about the status of your request by means of messages and SMS.
DOES WARRANTIMALL OFFERS PAYMENT ON DELIVERY SERVICE ALL ACROSS NIGERIA
No, but it depends on the product you are buying.
DOES DELIVERY TIME IN A STATE VARIES ACROSS ITS DIFFERENT CITIES ?
Yes it does
AFTER I HAVE PLACED AN ORDER, IS IT POSSIBLE TO CHANGE MY SHIPPING ADDRESS ?
Yes. Please visit our customer service center to request for the address of location you want your order to be delivered to.
WHAT SHOULD I DO IF MY PACKAGE IS TAMPERED WITH AND PRODUCTS SEAL IS BROKEN ON DELIVERY ?
Open package should be rejected immediately and such case should be reported immediately by visiting our customer service center.
WHAT HAPPEN IF I MISS MY DELIVERY ?
Your order will be re-arranged for you in the next working day. As we offer a 3 delivery trial before cancelling an order
WHAT ABOUT WARRANTY & HIDDEN COSTS ?
There are no additional assessments, concealed expenses or extra dispatch charges.
DO YOU OFFERS SHIPPING FOR FREE ?
No, but we accept only less charges on products order for.
HOW MUCH YOU CHARGE FOR SHIPPING ?
Between #350/$1 to #2,500/$7
HOW LONG WILL IT TAKE TO GET MY PACKAGES ?
We offers same day delivery mainly in Lagos island, and 2-3 business days all across lagos starting from the day you make order.
WHAT SHOULD I DO IF I HAVE COMPLAINT ON THE DELIVERY PERSONNEL THAT CAME TO DELIVER ITEMS TO ME ?
We are very sorry for any inconveniences that might have caused you, please visit our customer service to lodge your complaints. We will definitely get in touch.